FAQ’s
What exactly does your dispatch service offer for owner-operators and trucking companies?
We provide comprehensive dispatch services designed to streamline your operations and maximize your profitability. This includes finding and negotiating the best-paying freight loads, handling all necessary paperwork (like rate confirmations and bills of lading), route planning and optimization, real-time load tracking and communication, and often assistance with invoicing. Essentially, we act as your dedicated back-office support, allowing you to focus on driving and growing your business.
How do your fees work? What percentage or structure do you use?
Our fee structure is transparent and based on [Choose ONE of the following and elaborate slightly based on your actual model]:
A percentage of the gross revenue per load: We typically charge [Your Percentage Range]% of the total amount you get paid for each completed load. This ensures our success is directly tied to yours.
A flat fee per load: We charge a fixed rate of [Your Flat Fee Amount] per load that we successfully book and dispatch for you.
A weekly or monthly service fee per truck: For consistent and dedicated dispatch services, we offer a [Weekly/Monthly] fee of [Your Fee Amount] per truck under our management.
We will clearly outline our fee structure in our service agreement, so there are no surprises.
What types of freight and areas do you typically handle?
We have experience dispatching a wide variety of freight, including [List the types of freight you commonly handle, e.g., dry van, refrigerated, flatbed, etc.]. Our network of brokers and shippers covers [Mention the geographical areas you primarily service, e.g., the Southeast, nationwide, specific regions, etc.]. Please contact us to discuss your specific equipment and preferred operating areas.
How quickly can I get started with your dispatch services? What is the onboarding process?
We aim for a quick and efficient onboarding process. Typically, you can get started within [Specify timeframe, e.g., 24-48 hours] after we receive your completed carrier profile, signed service agreement, and necessary documentation (such as your operating authority, insurance information, and W-9). We will guide you through each step to ensure a smooth transition.
How do you find loads, and how do you ensure I get good rates?
We utilize a combination of established relationships with reputable brokers and shippers, access to leading industry load boards, and proactive communication to find the best available freight. Our experienced dispatchers are skilled negotiators who understand current market rates and work diligently to secure profitable loads for your equipment. We prioritize transparency and will always present you with load details and rates for your approval before dispatching.
What communication can I expect from your team, and what are your hours of operation?
We believe in clear and consistent communication. You can expect regular updates on load opportunities, dispatch confirmations, and any relevant information regarding your shipments. Our dispatch team is typically available during [Specify your hours of operation, e.g., Monday to Friday, 8 AM to 6 PM EST, or 24/7 support, etc.]. We also provide after-hours support for urgent situations. We primarily communicate via phone, email, and [Mention any other communication methods you use, e.g., a dedicated mobile app].